Privacy Policy

Last Updated: November 8, 2025

1. Introduction

PropelWorx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contact form.

2. Information We Collect

2.1 Personal Information You Provide

When you submit our contact form, we collect only the information you voluntarily provide:

• Name: To address you properly in our communications
• Email Address: To respond to your inquiry
• Message Content: To understand your needs and provide appropriate assistance

2.2 Information We Do NOT Collect

We want to be clear about what we don't collect:

• We do NOT track your IP address
• We do NOT collect browser information
• We do NOT use analytics or tracking tools
• We do NOT track your browsing behavior
• We do NOT use cookies for tracking purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to Inquiries: To answer your questions and provide information about our services
• Service Improvement: To understand how visitors use our website and improve our services
• Communication: To send follow-up information related to your initial inquiry
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

4.1 How Your Data is Processed

When you submit our contact form:

• Your information is transmitted securely using HTTPS encryption
• The form is processed through Web3Forms, a third-party service
• Web3Forms sends your message directly to our email
• We receive your submission as a standard email message
• Your data is NOT stored in any database by us

4.2 Email Storage

Your form submissions are stored only as email messages in our email inbox, subject to our email provider's retention policies and security measures.

4.3 Security Measures

We implement appropriate security measures to protect your personal information:

• Secure HTTPS encryption for all data transmission
• hCaptcha protection to prevent spam and automated submissions
• Secure email systems with industry-standard protection

5. Data Retention

Your form submissions are retained only as email messages:

• Emails are kept in our inbox until manually deleted
• We typically retain correspondence for business record purposes
• You can request deletion of your information at any time
• Upon deletion request, we will permanently remove your email from our systems

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access and Correction

You can request access to the personal information we hold about you and request corrections if it's inaccurate.

6.2 Deletion

You can request deletion of your personal information at any time, subject to legal retention requirements.

6.3 Opt-Out

You can opt-out of receiving marketing communications from us at any time by contacting us directly.

6.4 Data Portability

You can request a copy of your personal information in a commonly used, machine-readable format.

7. Cookies and Tracking

We have a minimal cookie footprint:

• hCaptcha: Used only to verify you're human and prevent spam during form submission
• We do NOT use cookies for tracking or analytics
• We do NOT use advertising cookies
• We do NOT use third-party tracking cookies
• We do NOT track your behavior across sessions

hCaptcha may set temporary cookies to function properly. These cookies are used solely for bot protection and are governed by hCaptcha's privacy policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes (if you've provided your email)

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Consent: You have given clear consent for us to process your personal information
• Legitimate Interests: Processing is necessary for our legitimate interests (responding to inquiries, improving services)
• Legal Obligation: Processing is necessary to comply with the law

14. Analytics and Tracking

We do NOT use any analytics or tracking tools.

This means:

• No Google Analytics or similar services
• No tracking pixels
• No session recording tools
• No heat mapping software
• No advertising tracking

We respect your privacy and believe in a tracking-free browsing experience.